Privacy Policy

Who we are

Sol’Visage (“we”, “us”) operates solvisage.co.uk. We are the data controller for personal data collected via this site. Personal data we collect

Contact details: email addresses and phone numbers submitted via our contact forms.
Usage data and cookies: analytics data (via Google Analytics) and data created by Google Maps embeds.

How we collect data

Directly from you when you submit a contact/enquiry form.
Automatically via cookies and similar technologies when you visit our site (see “Cookies and similar technologies”).

Why we use your data (lawful bases)

To respond to enquiries and provide customer support (legitimate interests).
To send marketing communications where you have given clear consent (consent). You can withdraw consent at any time.
To comply with legal obligations where applicable (legal obligation).

Sharing your data

We do not sell your personal data. We do not routinely share it. We may use service providers (e.g., website hosting and analytics) that process data on our behalf under contracts that protect your information. Some providers may be outside the UK; where this occurs, we use appropriate safeguards such as UK-approved standard contractual clauses. Cookies and similar technologies Cookies are small files placed on your device that help a website function, measure performance, and personalise content. When you first visit, we may ask for your consent to place non-essential cookies. You can change or withdraw your consent at any time using your browser settings or any cookie controls provided on our site.

Types we use:

Strictly necessary cookies – required for core site functions (do not require consent).
Analytics/performance cookies (Google Analytics) – help us understand how visitors use our site (set only with your consent).
Functionality/embedded content (Google Maps) – loading a map may allow Google to set cookies to enable the embed and remember preferences.

Your choices:

You can refuse or withdraw consent to non-essential cookies, block or delete cookies in your browser, and (for Google Analytics) use Google’s opt-out tools. Cookies may be session or persistent; exact names and durations can change as providers update their services.

How long we keep your data

- Contact enquiries: only as long as necessary to respond to the enquiry.
- Marketing: we may keep your contact details for marketing indefinitely where you have given consent, unless you unsubscribe or instruct us otherwise. You can opt out at any time; we will then stop marketing and delete or suppress your contact details for marketing purposes.
- In some cases we may retain minimal records for longer where required by law, to establish or defend legal claims, or to prevent fraud.

Your rights under UK GDPR

You have the right to: access your data; correct inaccurate data; request deletion in certain situations; restrict or object to our processing (including direct marketing); data portability where applicable; and withdraw consent at any time (this does not affect processing carried out before withdrawal).

How to exercise your rights

Complaints

Please contact us first so we can help. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk.

Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure.

Children

Our website is not intended for children and we do not knowingly collect children’s personal data.

Changes to this notice

We may update this notice from time to time. We will post the updated version on this page and change the “last updated” date.

Contact

Questions about this notice or our data practices: sarah@solvisage.co.uk.

Last updated: 31/10/2025